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Payments

We Offer 100% Secure Payments and Many Payment Options

UltraShop.in offers you multiple payment methods. We partner with EBS for online payments that use secure encryption technology to keep your transaction details confidential at all times.

You may use Credit & Debit cards, Internet Banking, Electronics Gift Vouchers, and Cash on Delivery (feed in your pin code to check if COD service is available for your pin code)

We accept Credit Cards (Visa and MasterCard), Debit Cards and payments via Internet Banking for 42+ banks in India. We follow RBI guidelines for online payments including 3rd factor authentication processes on payments.

Payment for Indian Credit cards, Debit cards and Banks are processed through our payment gateway. There are NO additional charges for processing payments.

Cash on Delivery service is available free of charge on a wide variety of our products on transactions up to Rs. 5000 (Five Thousand Only). Coupons CANNOT be used for the COD transactions.

We do not store any customer credit card or financial information on our servers. All transactions are routed to bank servers which are fully secured, thus providing the highest level of security for processing payments

Cash on Delivery

1. When do I receive my Order after placing the order by COD option?

We have strong tie-ups with reputed courier partners like First Flight, Fedex, Aramex and others to ensure fast and safe delivery of products. The shipping timelines vary across products and the exact timelines are mentioned in each product listing on the site as well as in the order confirmation email. Depending on your location it takes anywhere between 2-5 days from date of shipment to the delivery of the order at your doorstep.

2. How do I pay to the courier?

All COD payments are to be made in cash only. The delivery agent will NOT accept any cheque or Demand Draft for the COD shipments.

 

3. Will I be allowed to open the parcel before I pay the courier?

You can open the parcel after paying the courier agent. All products at UltraShop.in are shipped in tamper proof packing material that guarantees you safe delivery. In case the tamper seal is broken, please DO NOT accepts the shipment from the courier agent.

4. Can I return the order to the courier agent and take my cash back from him?

We are sure you will love the UltraShop.in product you ordered. The courier agent is not authorized to accept the opened product and return your cash. In the unlikely event, if you are unhappy with the order, please go through our site’s Return Policy and call Customer Support to claim refund. The refund can be transferred to your bank account or we can dispatch a cheque to the address the item was delivered to within 15 days. Please get in touch with our Customer Support for more information

5. Will I get a receipt for the Cash I pay to the courier?

All shipments will have an invoice which is equivalent to the receipt for the money you paid to the courier agent.

6. Will I know the exact date and time when courier will come to deliver my order?

You will receive an email and SMS intimation once your order is shipped from our fulfillment centers. Delivery will depend upon your city of shipment and can range from 2-5 days. The courier may / may not call you when your order has reached your city and is about to be delivered. Courier delivery teams typically deliver orders between 9am - 6pm, Monday to Saturday. We highly recommend that you be available at the address given to accept the order. In case you are not, please ensure your friend/relative/neighbor is available at the address to make the payment to courier and receive the order on your behalf. The courier agent cannot deliver the order to the security personnel at your building / housing society. In case you are a “workaholic”, spending days and nights in your office, then it is best you give your work address for delivery. Very often a non-delivery happens because of co-ordination failure at last mile. We advise you to give correct and as many contact details as possible to avoid co-ordination failure and non-delivery of item. In case you need help or want to provide more information to ensure smooth delivery, please feel free to call our Customer Support and we will be happy to help.

7. Will the courier agent wait at the door while I go and withdraw cash from a nearby ATM / bank to pay him or come back at a later time?

Kindly keep the cash ready to pay the courier agent at the time of delivery. The courier delivery person will typically not wait for you to go and withdraw cash from the nearby ATM. However, if he has some other delivery planned in the area, he might want to come back in some time to deliver the parcel again. In such case you will need to directly co-ordinate with him.

8. What happens in case the courier agent comes and nobody is available at that time to make payment and receive order?

In such case you would find a “Missed-U Card” from the courier. The card will contain the local contact details of our courier partner. You will then need to co-ordinate with the local courier office. Sometimes, you might be required to go to the local office, make payment & pick up the order from there.

9. How do I know if my location is covered under COD?

We currently offer COD in limited pin codes. This is based on current coverage of courier partners for COD and business feasibility. If your pin code is not in this list then you will be not be able to place the order on COD and will be prompted to make payment using Credit Card / Debit Card / Online Bank Transfer for your order. We continuously work with our courier partners to expand the COD network and keep updating the serviceable COD list as and when more pin codes are added.

10. Can I do part payment with COD (EMI)

We do not accept part payments on COD orders.

11. What do I do in case I have not received my order on COD?

Once your order is shipped you will get an email with AWB details of your order. You can track your order on the courier website or on my account section on UltraShop.in. Typically the following order statuses are available on website.

  • In Transit: The consignment is on route to the destination.
  • Delivered: The consignment is delivered.
  • Returned to Origin: Delivery was attempted, however the shipment is returned back to UltraShop.in.

The reasons could be that you refused to accept, you were not available, you did not have the payment ready, address was insufficient or you could not be contacted on the number you provided on UltraShop.in. If you are still anxious, then file a missing complaint with our Customer Care and we shall put forth best efforts to ensure that your UltraShop.in item reaches you safe and sound.

12. What will happen if I don't pay at the door and refuse the order?

The entire premise of offering COD is that customers are honest and they really liked what they ordered on the site. Misuse of the facility would lead to disablement of this payment option for your future orders.

 

Credit cards

We accept payments made using Visa, MasterCard and American Express credit cards.

To pay using your credit card at checkout, you will need your card number, expiry date, three-digit CVV number (found on the backside of your card). After entering these details, you will be redirected to the bank's page for entering the online 3D secure password.

Debit cards

We accept payments made using Visa, MasterCard and Maestro debit cards.

To pay using your debit card at checkout, you will need your card number, expiry date (optional for Maestro cards), three-digit CVV number (optional for Maestro cards). You will then be redirected to your bank's secure page for entering your online password (issued by your bank) to complete the payment.

Internationally issued credit/debit cards cannot be used to purchase Gift Vouchers.

Cheque Payment

In case;

-          You don't have a Credit / Debit Card

-          Your Bank is unavailable for Netbanking

-          Cash on Delivery payment option is not available in your area

You may choose the Cheque Deposit option. You have to deposit the full order amount by cash or cheque at any Indian Bank branch across India. Once you have done so, please alert the UltraShop Care team about the same. On receipt of the amount in our account, we shall immediately ship your order and mail you the shipment details. Please note our Account No.:

INDIAN BANK Account No: 402971556

Bank Account Name: RHYTHM CORNER ALAKNANDA

Branch: RING ROAD, SOUTH EXTENTION I, NEW DELHI 110049

IFSC Code: I D I B 0 0 0 S 0 3 2